Frosted Horizon Pulse Contact Us

Last updated: 28 May 2026

Terms & Conditions

This agreement governs your relationship with Frosted Horizon Pulse when you visit our website and engage us for an order. It is a binding agreement, so we have kept it readable and free of unnecessary jargon.

By continuing to use the site or by confirming an order, you accept the conditions set out below.

1. Your Conduct and Obligations

  1. Conduct requirements. Use the website honestly and respectfully, and provide accurate information when you enquire about an order.
  2. Prohibited behaviour. Do not attempt to interfere with the site's operation, submit unlawful or abusive content, or impersonate another person.
  3. Content guidelines. Any briefs, references, or notes you share must be lawful and must not infringe anyone else's rights.
  4. Age requirement. The site and ordering process are intended for adults; if you are under the age of majority in your region, please involve a parent or guardian.

2. Your Responsibilities

  1. Compliance with law. You agree to use our website and service in line with the laws that apply to you.
  2. Allergies and dietary needs. You are responsible for telling us about allergies or dietary requirements at the outset so we can advise honestly and handle your order with care.
  3. Indemnification. You agree to hold Frosted Horizon Pulse harmless from claims arising out of your misuse of the site or breach of these conditions.
  4. Third-party interactions. Where an order involves a venue or delivery partner, you remain responsible for the accuracy of the details you provide for that arrangement.

3. Disclaimers and Limitation of Liability

  1. Disclaimer of warranties. The website and its content are provided as they are; while we keep everything as accurate as we reasonably can, we make no guarantee that every detail is free of error at all times.
  2. Limitation of liability. To the extent permitted by law, Frosted Horizon Pulse is not liable for indirect or unforeseeable losses arising from use of the website.
  3. Consequential damages. We exclude liability for consequential loss that could not reasonably have been anticipated when an order was agreed.
  4. Force majeure. We are not responsible for delays or failures caused by events beyond our reasonable control, such as severe weather or supply disruption.

4. Legal Information and Disputes

  1. Governing law. These conditions are governed by the laws of Japan, where Frosted Horizon Pulse operates.
  2. Dispute resolution. If a concern arises, we ask that you contact us first so we can try to resolve it directly and in good faith.
  3. Severability. If any part of these conditions is found unenforceable, the remaining parts continue to apply in full.
  4. Changes to these terms. We may update these conditions from time to time; the date above shows when they were last revised.

If you have a question about any clause here, please reach out through our Contact page and we will be glad to explain.

Terms of Service (Supplementary Provisions)

Frosted Horizon Pulse ("we", "us", or "our") is committed to handling every visitor's information fairly and in accordance with applicable laws of Japan and the provisions set out below. These supplementary provisions clarify how we collect, use, and protect personal information and the conditions under which our website, products, and services may be used.

Information We Collect and How We Use It

We collect personal information such as your name, contact details, shipping address, and payment-related data solely for the purposes of responding to inquiries, processing and delivering orders, providing after-sales support, improving quality, and complying with legal obligations. We do not use collected information beyond these stated purposes and maintain appropriate security safeguards to protect it against unauthorized access, loss, or disclosure.

Disclosure to Third Parties

We do not disclose personal information to third parties without your consent, except as required by law. Where we outsource delivery, payment processing, or similar functions, we exercise appropriate supervision over our contractors. You may request access to, correction of, suspension of use of, or deletion of your personal information at any time by contacting us using the details below.

Cookies and Analytics

This website may use cookies and similar technologies to enhance usability and understand how the site is used. You can disable cookies through your browser settings, although some features may then become unavailable. We do not use cookies to identify individuals beyond the operation of this site.

Disclaimer and Governing Law

While we strive to keep the information on this site accurate, we make no warranty as to its completeness or usefulness. Except in cases of our intentional misconduct or gross negligence, we accept no liability for damages arising from use of this site. These provisions are governed by the laws of Japan, and any dispute shall be subject to the exclusive jurisdiction of the court having jurisdiction over our registered location as the court of first instance.

Contact

For questions regarding these provisions, please contact us:
Business name: Frosted Horizon Pulse
Address: Yaguchi 2-32-16, Ota City, Tokyo 146-0093, Japan
Phone: +81 3-3758-4001
Email: info@frostedhorizonpulse.com
These provisions may be revised without prior notice; revised provisions take effect once posted on this page.